Privacy Policy

RateWorld is a lead-generation and customer support service. We help users learn about available home internet, mobility, telecom, and related service offers from participating providers, authorized sellers, dealers, or sales partners.

RateWorld is not a telecom carrier or internet service provider. We do not own, operate, or control the services offered by third-party providers. Any service availability, pricing, eligibility, installation, billing, contract terms, or service performance is determined by the applicable provider or authorized seller.

We may collect the following types of personal information:

Information You Provide Directly

When you submit a form, request a quote, contact us, or speak with our team, we may collect:

• Full name
• Phone number
• Email address
• Postal code, city, province, or service address
• Service interests, such as internet, mobility, TV, security, business services, or bundled services
• Current provider or plan details, if you choose to share them
• Preferred contact time or communication preferences
• Information shared during phone calls, SMS conversations, emails, web forms, or chat interactions

Information Collected Automatically

When you visit rateworld.us, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Pages viewed and time spent on the website
• Referring websites or advertisements
• General location information based on IP address
• Cookies, pixels, and similar tracking technologies

Call, SMS, and Communication Information

If you communicate with us by phone, SMS, email, or other channels, we may collect:

• Call logs and call outcomes
• SMS and email communication history
• Voicemail or message content
• Call recordings, where permitted and disclosed
• Notes related to your request or service interest

We may use your personal information to:

• Contact you about offers, pricing, availability, or service options
• Confirm your interest in telecom, internet, mobility, business, or related services
• Check service availability based on your area or address
• Match you with relevant providers, authorized sellers, or sales partners
• Send your information to a provider or partner when needed to process your request
• Respond to your questions or support requests
• Follow up by phone, SMS, email, or other communication methods
• Improve our website, advertising, forms, offers, and customer experience
• Track lead quality, campaign performance, and conversion results
• Prevent fraud, misuse, duplicate submissions, or unauthorized activity
• Comply with legal, regulatory, contractual, or security requirements

We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

By submitting your information through rateworld.us, a lead form, advertisement, landing page, phone call, SMS, or other channel, you consent to being contacted by RateWorld and/or our applicable providers, authorized sellers, or sales partners regarding your request.

We may contact you by:

• Phone call
• SMS/text message
• Email
• Voicemail
• Other digital communication channels

Standard message and data rates may apply for SMS communications.

You may withdraw your consent to marketing or follow-up communications at any time by using the unsubscribe instructions provided in our messages or by contacting us directly at info@rateworld.us.

If we send you commercial electronic messages, such as promotional emails or SMS messages, we will do so in accordance with applicable Canadian anti-spam requirements.

Our commercial messages will identify the sender, provide contact information where required, and include a way to unsubscribe or opt out.

You can unsubscribe from promotional emails by clicking the unsubscribe link in the message. You can opt out of SMS messages by replying “STOP” or following the instructions provided in the message.

Please note that even if you unsubscribe from marketing communications, we may still contact you for non-promotional purposes, such as responding to a request you submitted or completing a transaction you initiated.

If you provide a telephone number, you agree that RateWorld and the providers, authorized sellers, and partners we work with may call and send text (SMS) messages to that number regarding your request, available offers, and related services. You give your prior express consent to receive these communications — including messages made using an automatic telephone dialing system or an artificial or prerecorded voice — at the number you provide, even if that number is on a state or national Do-Not-Call list.

Consent to receive marketing calls or texts is not a condition of purchasing any goods or services. Message and data rates may apply, and message frequency may vary.

You can opt out of marketing text messages at any time by replying STOP to any message, and you can reply HELP for help. You can ask us to stop marketing calls by telling the caller or by contacting us at info@rateworld.us. Even after you opt out of marketing communications, we may still contact you for non-promotional reasons, such as responding to a request you submitted.

We may share your personal information with third parties when necessary to provide our services, process your request, or operate our business.

This may include sharing information with:

• Telecom, internet, mobility, TV, security, or business service providers
• Authorized sellers, dealers, resellers, or sales partners
• Call centre, customer support, CRM, dialer, email, SMS, and marketing technology providers
• Website hosting, analytics, advertising, and security service providers
• Professional advisors, auditors, legal counsel, or compliance providers
• Government, regulatory, or law enforcement authorities where required by law

We do not sell your personal information for unrelated third-party marketing.

Where we share information with service providers, we take reasonable steps to ensure they protect personal information and use it only for the purposes for which it was shared.

If you choose to proceed with an offer, your information may be shared with the applicable provider, authorized seller, or partner responsible for confirming availability, processing orders, installation, billing, service activation, or customer support.

Once your information is provided to a third-party provider or partner, their own privacy policy and terms may also apply. We encourage you to review the privacy policies and terms of any provider before completing a purchase or service agreement.

RateWorld is not responsible for the privacy practices, service terms, pricing, availability, or actions of third-party providers or partners.

rateworld.us may use cookies, pixels, tags, and similar tracking technologies to:

• Operate and improve the website
• Understand website traffic and user behavior
• Measure advertising campaign performance
• Remember user preferences
• Improve lead forms and user experience
• Deliver relevant advertisements on third-party platforms

These technologies may be used by us or by third-party platforms such as analytics providers, advertising networks, CRM tools, or social media platforms.

You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

We may use third-party advertising and analytics tools to understand how users interact with our website and ads. These tools may collect information such as your device type, browser, IP address, pages visited, and interactions with our ads or forms.

This information helps us improve our advertising, reduce irrelevant messaging, measure campaign performance, and better understand user interest in our services.

Third-party platforms may process this information according to their own privacy policies.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to your inquiry
• Managing leads and customer requests
• Maintaining business records
• Improving our services
• Meeting legal, contractual, accounting, reporting, or compliance obligations
• Resolving disputes or enforcing agreements

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, theft, or modification.

These safeguards may include:

• Access controls
• Password-protected systems
• CRM and communication platform restrictions
• Staff training and internal policies
• Secure storage and transmission where appropriate
• Monitoring for unauthorized use or suspicious activity

No method of transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses or disclosures
• Request deletion of your information, where legally permitted
• Ask questions about our privacy practices
• File a complaint about how your personal information is handled

To make a privacy request, contact us at info@rateworld.us. We may need to verify your identity before processing certain requests.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you additional rights over the personal information we collect. In the past 12 months we may have collected identifiers (such as name, email, phone number, and postal/ZIP code), commercial and service-interest information, internet or network activity, and approximate geolocation, as described in "Information We Collect" above.

Subject to certain exceptions, you have the right to:

• Know the categories and specific pieces of personal information we have collected, and the sources, purposes, and categories of recipients
• Delete personal information we have collected from you
• Correct inaccurate personal information
• Opt out of the “sale” or “sharing” of your personal information
• Not receive discriminatory treatment for exercising your rights

Do Not Sell or Share My Personal Information: we do not sell your personal information for money. However, passing your lead information to a provider or partner you asked to be matched with, or using certain advertising cookies, may be considered a “sale” or “sharing” under California law. To opt out, use the “Do Not Sell or Share My Personal Information” link in our website footer, reject non-essential cookies in our cookie banner, or contact us at info@rateworld.us.

To exercise any of these rights, contact us at info@rateworld.us. You may use an authorized agent, and we will verify your identity before responding, as required by law.

You may withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.

If you withdraw consent, we may no longer be able to provide certain services, respond to your request, match you with offers, or continue communicating with you about available services.

To withdraw consent, contact us at info@rateworld.us or use the unsubscribe/opt-out instructions provided in our communications.

Some of our service providers, technology platforms, CRM systems, advertising platforms, communication tools, or data storage providers may process or store information outside of Canada.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is located. We take reasonable steps to ensure that service providers protect personal information in accordance with applicable privacy requirements.

rateworld.us is intended for use by adults who are interested in telecom, internet, mobility, business, or related services. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

rateworld.us may contain links to third-party websites, provider websites, offer pages, or external resources.

We are not responsible for the privacy practices, content, security, or terms of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.

The updated version will be posted on rateworld.us with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy, want to access or correct your personal information, withdraw consent, or submit a privacy complaint, please contact:

• RateWorld
• Email: info@rateworld.us
• Phone: +1 877-908-7110
• Mailing Address: 400-105 Gordon Baker Rd, North York, ON, M2H 3P8
• Website: rateworld.us